Dedicated to Customer Service: DataPacket Delivers Reliable, Lightning-Fast Bare Metal Server Solutions Backed by 24/7 Support

Dedicated to Customer Service: DataPacket Delivers Reliable, Lightning-Fast Bare Metal Server Solutions Backed by 24/7 SupportTL; DR: DataPacket, based in united kingdom, provides dedicated hosting approaches to bandwidth-intensive businesses internationally. The company aims to lift industry standards through well-performing, high-performance servers and real-time help support via multiple convenient avenues. With a continuous effort and hard work to expand its presently sprawling datacenter coverage thru additional points of appeal, DataPacket is furthering a commitment to efficiently dispensing data to end-users across the world.

In high faculty, at a time anytime most teens are busy riding the good and the bad of their social resides, 15-year-old Zdenek Cendra was initially starting his first shared web hosting venture.

By 2014, his experience in the business gave him the skills should found DataPacket, a global provider of dedicated servers meant to handle even the the majority demanding digital environments.

“We launched DataPacket by using a mission to bring bandwidth-hungry applications closer to their end users, ” says Simon, Head of Sales and profits at DataPacket. “At the perfect opportunity when a 1Gbps concentrated server uplink was considered the industry standard, we were among the first providers to offer seriously unshared and unmetered 10Gbps bandwidth. ”

DataPacket logoDataPacket generates reliable, high-performance dedicated providers and real-time support.At this time, the UK-based hosting provider continues to make waves in the business by providing high-performance apparatus and premium data delivery approaches to bandwidth-intensive businesses worldwide. After five short years that can be purchased, DataPacket’s network now comprises 20 Tier 3 datacenters utilizing 6, 000 physical servers everywhere and a whopping 18Tbps upstream power.

In addition to a top-notch technology, DataPacket prides again on its dedication that will customers. The company’s 40-plus associates focus on building customer trust by providing the most efficient sending of data possible together with ensuring outstanding support thru short response times, clear communication, and clear costing.

Moving forward, DataPacket will continue so as to add additional points of presence everywhere while providing real-time help support via multiple convenient channels to accomodate the ever-changing needs for customers. “Rather than adapting to new trends with our industry, we focus regarding setting them, ” Simon says.

Raising Standards in any Dedicated Hosting Space

The team behind DataPacket knew from the start that the company possessed the talents needed to stand released among a crowd for competitors.

“Given our experience during the content delivery network (CDN) room or space, and our robust multihomed networking featuring private interconnections utilizing TIER-1 IP carriers to generate upon, we knew we could do better than any big players, ” Simon says. “The slow and poorly trained support service, dubious routing, and insufficient chosen datacenter locations offered by established providers were not hard to outperform. ”

Dedicated server provider utilizing unshared 10Gbps portsThe company marvelous network capacity of 18Tbps together with counting.When it arrives at hardware, Simon said DataPacket was among the first providers to offer unshared 10 Gigabit Ethernet (GE) ports or maybe more to 40 Gbps for usable bandwidth per server. “The explosion of video tutorial content and surge within the streaming industry in the last few years were most of the bigger contributors to expanding bandwidth needs, ” Simon says.

At the same point in time, Simon said the community is facing continued commoditization, with most vendors aiming to are competing on price only. “It is pushing the industry down, ” she said. “More often compared with not, a lower expense means poor service. ”

DataPacket, then again, is the go-to meant for service customers who will pay a little more for that hassle-free experience and high numbers of reliability. “We want our customers to have assurance when hosting with us to being able to focus on their authentic business rather than having to deal with vendor issues, ” Simon says.

Real-Time Support Via Email address, Phone, and Slack

Simon told us the fact that DataPacket is run by just a team of independent state of mind who seek results most of all. “That’s why you won’t see us wasting countless hours in pointless meetings together with getting bogged down utilizing unnecessary processes that impede things down, ” she said.

The company works under an apartment organizational structure designed to lower bureaucracy and empower employees to build important decisions. This allows the team to safely move quickly when adapting to changes in the industry, all while putting prospect needs first.

“Being thoroughly bootstrapped, we believe one of the best investors are happy users, ” Simon said. “Furthermore, people thrive on challenges, and our product advancements often happen from seemingly impossible requests. ”

In actual fact, customer feedback has been the impetus for numerous of DataPacket’s features, together with two-factor authentication; real-time DDoS proper protection; and Instant Delivery, which enables customers you could use hundreds of available descriptions. “All of these features are usually now being continuously improved in line with the feedback from our users, ” Simon said.

Fulfill the DataPacket teamThe DataPacket team known for its customer-centric process.DataPacket also installed any open-source software Collectd — useful to monitor, analyze, and predict system load — as the standard on all servers in response to customer feedback. “Sure, your handmade jewelry itself is top-notch, but where we truly be prominent is in our obligation to putting customers within the forefront, ” Simon says. “Our 24/7 tech support team set in the problem-solving business, and this shows. ”

The company goes above and beyond by providing multiple communication channels through which customers can reach out for support getting issues promptly remedied. The DataPacket support squad consists only of trained in-house engineers who compete via an interior leaderboard for the least amount average response time.

Consequently customers don’t have to wade from a tiered support system before they find someone who will handle their issue. On the other hand, they’re connected with informed support almost immediately. DataPacket is unique in that, apart from email and phone, it offers 24/7 support through Slack, a popular collaboration program that helps people everywhere unify their systems. The service is free for people with monthly plans higher than a specified threshold and offered with a low price for any other customers.

Upgraded Infrastructure and New PoPs

DataPacket’s high-quality concentrated servers are housed during Tier 3, ISO-certified datacenters spanning 20 global locations during Europe, the United Reports, and Asia. All datacenters feature redundant power supply, cooling, and connectivity, moreover pre-action fire sprinkler solutions.

“We continually strive that will expand our global reach and products you can our network by placing new PoPs, ” Simon says. “We have Sao Paolo appearing in the future next on our streets map, where there is an individual additional data center we’d plan to move in to by way of the end of this year or so. ”

Apart from developing new points of appeal, DataPacket continuously focuses regarding upgrading its current infrastructure. In the past two months, the company wrapped up a leading expansion of its Chicago datacenter relating to both rack space together with network capacity, optimized routing from Dallas to Mexico to decrease latency and provide more effective stability, and fine-tuned course-plotting from Singapore.

“The total capacity of your network has recently happen to be increased to 18Tbps together with counting, ” Simon says. “As we continue so as to add new direct peers, some of our efficiency in delivering records worldwide improves steadily. ”

The provider is also working at a redesign of the DataPacket web-site built on React. js that could be slated to go are located later this month.

“A faster website means the best user experience, and that translates with the business performance, ” Simon says. “We’re taking the necessary steps during this regard to improve the usability of your website and level away our online presence. ”.