TL; DR: Calico BRITISH ISLES, founded in 1994, provides customers worldwide with a range involving internet solutions, including area registration, colocation services, junk protection, and SSL certs. The Scotland-based company concentrates on providing friendly support along with professional services catered on the needs of small along with medium businesses. Backed by the flexible, skilled team of folks with a genuine love for helping people understand technology, Calico UK is dedicated to developing long-term relationships using customers.
You probably won’t know it from a new travel brochure, but tucked into your Scottish Highlands is a certain amount of internet history.
In 2014, following introduction of. scot — a top-level area representing Scotland and Scottish culture — webhost Calico UK became the 1st to bring the TLD are living. The site, calico. scot, remains specializing in. scot domain registrations even today.
“Being based in Scotland, it feels right for people with Scottish corporations, products, and services, or those that have a Scottish heritage, to train on a Scottish provider for his or her web and email alternatives, ” said Kirsty Pryer, Technique Administrator and Managing Representative at Calico UK.
Today, the internet solutions provider delivers an array of services designed for small- along with medium-sized businesses, from area registration and colocation solutions to spam protection along with SSL certificates.
As the employee-owned company, Calico BRITISH ISLES boasts low turnover along with high customer retention charges, allowing staff to variety long-term relationships with clientele. Customer support is the hub of the company — along with that’s why it gets such glowing reviews.
“They epitomize the old slogan to be big enough to contend, but small enough for you to care, ” said buyer Keith Muir of Highlands along with Islands Enterprise in Inverness, Scotland, in a very testimonial on the Calico BRITISH ISLES website.
The company, launched in 1994, has numerous longtime clients that can attest to the company’s friendliness along with expertise. After a quarter-century in the marketplace, it’s a fair bet that this company will continue delivering reliable, courteous, and personalized services for many years to come.
Providing an array of IT Services from Scottish Highlands Considering that 1994
In 1989, British scientist Tim Berners-Lee submitted a proposal for the new way of expressing information among researchers, essentially inventing virtual reality. But it wasn’t prior to the mid-1990s that the net became commercially available.
While Kirsty joined Calico BRITISH ISLES in 1998 (the very same year Google went live), the world wide web was still a brand-new commodity for both household and business users.
“At that period, domain registration was quite a high priced investment for a firm, ” Kirsty said. “Calico UK had only a few domain names registered pertaining to customers, and most businesses were hosting by using a subdirectory on our own url of your website, such as http: //www. cali. co. uk/theirchoice. ”
As occasion passed, Kirsty said your trend changed. Today, website names reveal clues about a new company’s identity, values, along with credibility — and, like with any introduction, first impacts matter.
“Things have come further since then, and getting the own domain is naturally key for both world wide web and email now, ” the girl said.
Over your years, Calico’s hosting commercial infrastructure also shifted. Initially, the corporation housed its servers in its main office in Cromarty, a charming historic town inside Highlands of Scotland.
“Today, virtually all our hosting is furnished via dedicated servers inside cloud, ” Kirsty explained. “That allows us to apply more robust infrastructure and help systems that are suitable for growth and scalability. ”
Calico UK’s agile mother nature has allowed the team to easily adapt to such changes throughout your company’s history. For case in point, Kirsty said that when she started in the industry, web design was a craft tied to experts with highly special, offline tools.
Now, the company considers the popularity of written content management systems like WordPress, which currently powers over 36% of the world wide web.
“A lot of sites are created and maintained by his or her owners using online software package, ” she said. “A large proportion of our own customers use WordPress around pre-installing the software ready for the children, along with security plugins to acquire them started. ”
Services Catered to the Requires of Small to Channel Business
SMBs are a method to obtain economic vitality across britain, where, as of 12 2017, there were about 5. 7 million smaller and medium-sized enterprises. Most (96%) of those ended up classified as micro-businesses, as well as businesses with nine as well as fewer employees.
Entrepreneurs and small corporations looking to build an online business often seek cost-effective services which have been convenient and simple to operate. After all, many small businesses proprietors don’t have vast technical knowledge or the assistance of an on-staff administrator — along with that’s where Calico also comes in.
“We’ve always been devoted to small to medium organization hosting solutions, ” Kirsty explained. “We aim to be as approachable as it can be by keeping service possibilities straightforward while allowing flexibility for higher users, such as web page design companies, so that they might have bespoke solutions. ”
Though Calico UK got its start as being a local business, it speedily went global through word-of-mouth advice and referrals.
“People love the belief that they can develop a relationship with his company, ” Kirsty explained. “Our friendly telephone support desk isn’t automated, and you’ll get through to the same person each time you call. ”
When it relates to internal development, Calico UK is dedicated to regular updates and server upgrades aligned while using latest security standards along with customer requests.
“Change can be constant; it’s the only thing that may be, ” she said. “We will soon be offering a whole new email facility for each of our customers. We will be modernizing existing customers and putting new customers onto the new software package solution, giving them further features. ”
Calico UK is usually working closely with Spanglefish to make available bundle discounts, including an email service with a 1GB quota. The net system, which allows users to development websites without requiring coding skills, works in line with Calico UK: Users can register a url of your website with Calico UK, plus the company will link it on the users’ Spanglefish website.
“We know they have got new design options inside pipeline, so we’ll be excited to express those with our buyers, ” Kirsty said.
Approachable Assist from an Employee-Owned Firm
The team at Calico BRITISH ISLES keeps customers happy by viewing the globe from the perspective in the user. To that stop, the support staff consist of real people who are generally both accessible and experts of their fields.
On support cell phone calls, staff avoid tech jargon simply clear, straightforward language. The team doesn’t keep customers on hold along with vows always to call when they say they will certainly.
When asked about the superior benefits of working using Calico UK, Kirsty explained: “It has to always be our customer relationships. The belief that we are friendly along with approachable. We’re on a first-name basis with our customers, and we try our far better to accommodate their needs with his flexible approach. ”
Customers apparently agree.
“Calico provides a new first-rate personal service, an utter rarity these days, ” said customer Colin M of British Rail’s Southeast Region Railway System in a very testimonial on the Calico BRITISH ISLES website. “I started with them as an email company in 1999; today, that they host all my internet sites. ”
Kirsty said the idea that the company is 100% employee-owned implies the team supports each other and also the business.
“We all live within walking distance in the office, and we are flexible in your working, ” she explained. “This allows our affiliates to have many outside the house interests, to make sure many of us have a good work-life harmony. This includes playing tunes in bands, fitness pursuits, arts and crafts, plus much more. ”.