TL; DR: Marc van de Geijn started hosting as being a hobby in 2003, then again he turned it right career by launching bHosted. Currently, the hosting company completely sets itself apart itself by offering packages to clients who want to run their own sites however have someone to call after they run into trouble. And bHosted’s independence via larger companies also presents it the freedom for you to adapt its packages and support to better address customer concerns.
In 2003, Marc van de Geijn commenced a hosting service as being a side project. He enjoyed that they could offer hosting plans and domain registration that will clients could mostly operate automatically. It was also the most affordable options available in the Netherlands back then.
Along with, even though the organization became his sole income, he said he still planned to keep the same key mission. That included offering generally do-it-yourself hosting and domain registration at the most reasonable price points near your vicinity.
“I wanted to let customers do every thing themselves, but if they didn’t discover how to do something, they could send us an email or call us, ” Marc explained.
Over the next 19 years, bHosted has expanded to make available that same level involving service to customers around the world. The company has attracted over 7, 000 clients who may have registered domains — which include. nl,. be,. eu, along with. com — and employ its virtual server as well as colocation packages.
bHosted continues to focus on robust customer service along with affordable packages. Even as other larger hosting companies limit their relationships using clients, bHosted remains faithful for you to its founding mission by continuing to make available exceptional client support.
“Our basic target customer support stays genuine, even though other providers did start to close their support by simply phone, ” Marc explained.
Clients also appreciate the simplicity in the packages and services they might operate themselves. And bHosted’s straightforward control panel allows the crooks to understand each component intuitively.
Independent Packages Not Influenced by Large Providers
Many independent hosting companies are eventually acquired by simply larger firms that travel up prices and restriction options.
bHosted has resisted those changes, remaining unbiased from both larger firms and investors. That autonomy makes it possible for it to gear plans to clients, instead involving maneuvering to drop price ranges or cut services.
Plus the company has always looked for to shift practices in order to meet client needs. Before 2017, bHosted didn’t have a very standard control panel. Alternatively, it used separate servers controlled coming from a primary server.
Some clients weren’t very pleased with that option, so bHosted migrated its customers to your new hardware and software package configuration that leverages Cloudlinux along with DirectAdmin.
“We had for you to migrate each client physically. The whole project took greater year to finish, but there after, we started growing yet again, and customers were happy again as a result of speed of their websites plus the new features we may offer, ” Marc explained.
Hosting packages start in 1 GB of web space a year, with 20 GB of data a month, 200 mailboxes, and computerized backup. The largest package presented is 50 GB involving web space with 640 GB of data a month and 10, 000 mailboxes.
Whether clients find the company’s smallest or most significant package, they’ll also receive entry to Installatron, which offers simple installation of WordPress, Joomla, and various other scripts. Additionally, some plans include SSL certificates.
bHosted also provides an email-only package, so a firm can have unified email addresses and also a registered domain name without being forced to operate a website. The camp package gives customers 500 MB involving space for mailboxes along with 100 email addresses. If clients need over that, they can range their packages easily.
A quantity of Customer Service that Other individuals Can’t Match
Large hosting companies may offer clients cut-rate price ranges, but that doesn’t imply they’re saving money. If hosting firms don’t have effective customer satisfaction to solve problems, then clients may get rid of both time and money ultimately.
Marc said he perceives the bHosted help cubical is his company’s ideal asset. That’s because if clients will surely have their concerns addressed proficiently, they can get time for work.
“Unfortunately, clients sometimes uncover the hard way with regards to other companies’ help desks after they need them. They probably won’t get an answer as well as discover they can’t call up them, ” Marc explained.
Many customers who once used other hosting companies have turned to bHosted from a frustrating experience. That’s why bHosted’s help desk is not hard to reach, and clientele can contact it by way of email, Facebook messenger, Facebook, WhatsApp, and, of study course, by phone.
Those options imply clients can contact your help desk quickly to end their issues. The bHosted team can also take over their computer and solve the challenge using TeamViewer.
“Our greatest strength should be to save hours, and for that reason dollars, when clients offer an issue, ” Marc explains to us.
And the company is always in search of solutions that add price for clients. For case in point, bHosted noticed that as WordPress happens to be more popular clients get started installing more plug-ins. That holds back their WordPress sites, nonetheless they often don’t understand precisely why.
“We are in the task of improving our webhosting shared settings and are by now offering Redis caching. Currently, we are looking straight into offering a CDN to further improve more demanding websites more, ” Marc said.
Implementing Customized Ways of Customer Problems
bHosted’s price proposition of affordable plans, user control, and customer support appeals to many clients worldwide. That is why buyers offer such positive opinions in online reviews.
One particular bHosted customer wrote:
“As a fairly easy WordPress website owner, you prefer to put your content on the site. Everything else doesn’t subject. I have no notion what PHP is and whether I’m able to use one email plug-in but not the other. I panic if your website is suddenly removed and call the support desk. They give me a rapid answer, personally, by mobile phone. You can only see that here, at bHosted. nl. ”
Another customer echoed that sentiment and designated the bHosted help cubical:
“I called the support desk with high body pressure and was put confident fairly quickly. I was required to change something in your settings. I had no notion what he was speaking about. So, he took around my computer and revised the settings. After that will, the email worked while usual. I only have praise just for this customer-friendly help that carefully guided me patiently. ”
bHosted has remained relevant inside ever-crowded hosting space given it listens to its clientele. The company’s proactive perspective has added value. And bHosted is now planning to switch on the new version of CloudLinux.
“The brand-new features look promising, and we are awaiting offering those features to customers, ” Marc explained. “We are a small team in comparison with most other companies. We are sitting a single room and hear a great deal of what everybody is implementing. So, if a buyer calls back, we all be familiar with the issue and can usually help them right out. ”.